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Conflict Resolution: Managing Conflict

July 8, 2013 by danma Leave a Comment

5 Management Styles

 

Avoidance

Attempts to ignore the disagreement. Can be good to have both parties to cool off. Can give the impression that you don’t care and allow for resentment.

Accommodation

One party tries to end the conflict by giving in to the wishes of others. Can be used to seek approval and allow for humility. Can lead to bad decision making and does not allow to fully scope possible solutions.

Competition

The objective is to win and to make the other lose, no matter the expense. Its about power & forced influence. Can create hostile environments. Fast moving companies can foster this kind of environment.

Compromise

Finding a middle ground can be considered a lose-lose situation–splitting gains. Can be positive in which both parties can simply move forward.

Collaborative

Win-win conflict management style that works to find a solution that both parties are satisfied with without feeling a sense of sacrifice. Time sensitive or fast moving companies usually does not allow for this style of management style.

5 Most Common Challenges

 

Perceived Threat

Can be more than a disagreement. It is a situation where the parties involved perceive a threat whether or not the threat is actually real.

Resentment & Fear

Perceived threats can linger especially when ignored and avoided.

Perception

Don’t lose track of the objective. Be sure to understand what the objective is; an objective is more measurable than perception.

Emotions

Mastery of your emotions in a time of stress will effect your ability to resolve conflicts successfully.

Growth Opportunities

Successful Conflict Resolution builds trust.

Understanding Your Emotions

 

Emotional Flow

Does your emotions flow and how do they from one conflict to another–moment to moment?

Physical Sensations

Are your emotions accompanied with physical sensations in places such as stomach or chest?

Discretion

Does your expression reflect your emotional state such as anger, sadness, fear, or joy?

Emotional Capture

Are emotions strong enough to capture your own attention and that of the others?

Emotional Decision Making

Does your emotions factor into decision making?

6 Game-changing Tips

Listen

Be minded to what is felt & said. Listening strengthens us, informs and makes diplomacy possible.

Priority

If you make “winning” the priority it side steps a successful conflict resolution.

Focus

Focus on the present and not the past and don’t let resentment impair the situation.

Pick Your Battles

Always consider the time & energy before engaging.

Forgive

Forgiveness is  extremely important in resolving conflict. If one is focused on punishment the success of conflict resolution is greatly diminished.

Know to Let Go

If an agreement is not a solution, then agree to disagree. Resistance is fuel to arguing–no resistance leads to no conflict.

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